Refunds

Effective August 2026 · MaterialLogix Studio™ is a product of LibraSide Technologies, LLC

The policy

Fourteen days from your first purchase of any plan or term under $77: full refund, no questions, no hoops. $77 and above — a quarterly or annual term at that price or higher — same fourteen days, as long as you have used no more than one clean export. Free Preview lets you see the result watermarked before you buy, so the clean export is the thing you are paying for. Email admin@materiallogix.com from your purchase email with the word "refund." Monthly renewals: refundable within fourteen days of the renewal charge if the renewed term is substantially unused. The same fourteen-day rule applies to three-month and annual renewal charges.

Cloud wallet

An unused wallet balance may be eligible for refund on request, subject to applicable law and payment-processing limits. Amounts already consumed by a completed cloud job generally are not refundable unless the service was defective or the law requires otherwise. A refund, dispute, or chargeback reverses or holds the corresponding wallet credit; the wallet and cloud submissions stop at zero.

Included promotional video-processing credit is a non-cash plan benefit, not purchased wallet value. It is not separately refundable or transferable, expires at the paid-period boundary, and is removed when the corresponding plan payment is refunded or successfully charged back.

Automatic wallet top-up is optional and can be disabled immediately in the account area. Each top-up is a separate charge and receipt. Contact us promptly about an unintended top-up. Disabling the feature prevents future attempts but does not itself reverse a completed charge.

Your statutory rights

This policy is what we offer voluntarily; it sits on top of the law, not instead of it. If you are a consumer, nothing here limits any cancellation or refund right you have that cannot lawfully be limited.

If you are a consumer in the European Economic Area or the United Kingdom, you normally have 14 days to withdraw from a distance purchase. Digital content delivered immediately is an exception: by starting a licensed download or clean export within that period and acknowledging it at Checkout, you ask us to begin at once and accept that the withdrawal right ends once delivery is complete. Our fourteen-day policy above is offered regardless and is usually the simpler route.

How long a refund takes

We aim to decide within five business days of your request and to instruct the refund the same day we approve it. The money is returned to the original payment method through Stripe; how quickly it appears is set by your bank or card issuer, and is commonly five to ten business days after we instruct it. We refund in the currency you were charged; we are not responsible for a difference caused by your bank's exchange rate or fees.

If we say no

We will tell you why in writing. If you disagree, reply asking for a review and a different person will look at it. You can also raise the matter with your consumer protection authority or, where applicable, your card issuer.

Fraud and abuse

Refunds are for customers who changed their mind or hit a problem. We may decline a request where a purchase pattern shows repeated buy-refund cycles, where a license was shared or resold, or where the Acceptable Use policy was violated. We will explain the reason if we do.

What happens after

A fully refunded plan purchase is deactivated. Everything you made remains yours - exports already rendered stay rendered.

Chargebacks

Please ask us first - we are usually faster than a bank investigation. A disputed plan payment may suspend access while it resolves. A disputed wallet payment places the related credit on hold or reverses it; a dispute decision in your favor restores only credit that has not already been consumed.